Network troubleshooting

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If you are directly connecting the edgertronic camera to a computer, and do not have a DHCP server running on that computer, you will need to configure your computer network.

Once you have completed the above network configuration, and are not using DHCP, you should be able to ping 10.11.12.13. On a Mac or Linux, open a terminal window, on Windows, run cmd, and in the terminal window type the following:
ping 10.11.12.13

you should get something like:

$ ping 10.11.12.13
PING 10.11.12.13 (10.11.12.13: 56 data bytes
64 bytes from 10.11.12.13: icmp_seq=0 ttl=255 time=3.595 ms
64 bytes from 10.11.12.13: icmp_seq=1 ttl=255 time=1.114 ms
64 bytes from 10.11.12.13: icmp_seq=2 ttl=255 time=3.639 ms
64 bytes from 10.11.12.13: icmp_seq=3 ttl=255 time=3.654 ms

If you can not ping the camera, please check your network settings. Type cntl-C to stop the ping command.

If you are connecting to a computer, router or other device that is running a DHCP server, then you will need to find out what IP address was assigned to the camera. On the back of the camera is the Ethernet MAC Address. In most cases, the router or DHCP server will allow you to see the IP address assigned to a particular MAC Address. In addition, most routers let you assign a static IP address to a specific MAC Address. This way you will get the same IP address each time you connect the camera to the router. If not, you can eject the removable storage (SD card or USB storage) and you will find a file whose name contains the camera's IP address.

Once you find the IP address, you can use ping <DHCP assigned IP address>

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